What Is Rex MD?
Rex MD is a U.S.-based telemedicine service owned by Conversion Labs (formerly LifeMD). It connects users—primarily men—with licensed, board-certified physicians via its online platform. Services include virtual consultations and dispensation of medications for conditions like erectile dysfunction, hair loss, sleep issues, premature ejaculation, weight loss, and general wellness—all delivered in discreet packaging.
Legitimacy & Security
Legitimate Certifications
- Certified by LegitScript, which verifies the legality and compliance of online pharmacies.
- Complies with HIPAA, ensuring secure data handling and privacy.
- Used by hundreds of thousands of users, including coverage by major media outlets and telemedicine associations.
Platform Trust Indicators
- Scam Detector rates Rex MD as “Known. Vetted. Low Risk” with a trust score of 64.6/100.
- Also recognized with PharmacyChecker accreditation in some independent reviews(.
What Users Say
Positive Feedback
- Trustpilot shows a high rating of 4.6/5 based on over 4,300 reviews, with users praising convenience and affordability.
- Medical News Today reports similarly positive Trustpilot ratings and highlights user appreciation for fast virtual care.
- Telehealth review sites affirm easy access, low cost, and broad U.S. coverage.
Criticism & Complaints
- The Better Business Bureau (BBB) scores Rex MD as 1.21/5 from about 72 users. Complaints largely revolve around billing issues (unexpected renewals, difficulty canceling), refund delays, and poor customer service experiences.
- Reviews.io similarly reflects mixed feedback, with a 4.2/5 average across 22 user reports—highlighting both prompt service and frustrations with cancellations or misbilling.
Pros and Cons Snapshot
Pros
- Board-certified physician consultations
- HIPAA-compliant data security
- Discreet delivery and generic medication savings
- Recognized certifications (LegitScript, others)
- Convenient access, especially for sensitive or stigmatized conditions
Cons
- Mixed customer support experiences and refund handling
- Reports of unclear subscription/billing practices on renewal
- Not BBB-accredited, with low customer satisfaction ratings there
Final Verdict: Scam or Legit?
Rex MD is not a scam—it is a legitimate telehealth provider offering accessible virtual care. It has valid certifications, strong data privacy practices, and thousands of satisfied users who report real health benefits and convenience.
That said, some users have experienced billing frustrations or encountered cancellation hurdles. If you’re considering Rex MD, stay vigilant during sign-up and include reminders to manage renewals or billing as needed.
Recommendations
- Use with awareness: Review cancellation and payment terms carefully during account setup.
- Track your orders: Keep an order history and screenshot confirmations as needed.
- If issues arise: Contact support directly, document communication, and escalate with payment providers if needed.
- Consider alternatives: When in doubt, compare options like HIMS, Roman, and traditional clinics.